Conditions of entry
- In return for a secured place on The Big Issue Foundation London to Paris Bike Ride, you must pay to the Big Issue Foundation a non-refundable registration fee of £100 individual, £250 for team of 4. Commit to raising a further minimum amount in sponsorship (£1500 per individual, £1450 for each person of a team of 4). A minimum of £1000 should be received by The Big Issue Foundation by 10th May 2014. The remainder of the £1500 target should be paid to The Big Issue Foundation within 4 weeks of your return. Failure to do so means you must make up the balance yourself.
- If you are unable to raise the minimum sponsorship required you will make up the balance yourself.
- If you do not take up your place for any reason, you must inform The Big Issue Foundation immediately. You must contact all your sponsors to ask if they wish to make a donation or have their sponsorship money returned. You must send all sponsorship forms and sponsorship money collected to The Big Issue Foundation. If your remaining sponsorship donations do not cover the costs of your trip at the time that the cancellation of the place is final you will have to make up this deficit personally.
- You will provide us with a "a true and complete registration form".
- If you are travelling alone, we will presume that you are happy to share a room for the duration of the trip with a person of the same sex. In exceptional circumstances, a single supplement may be payable per person per night
- PIE Events accept no liability for the consequences of a person’s behaviour, including circumstances where such behaviour results in that person being asked to leave the event or, for whatever reason, being unable to travel home when scheduled.
- Package Tour Regulations 1992. We confirm that we comply with the above Regulations and any other relevant legislation. Where any clause in our Conditions conflicts with our statutory duties under any relevant legislation, the Conditions are to be read as if they did comply with the legislation.
- Data Protection. We will only use your personal information for the purposes of arranging your trip. We will not use it in any way which contravenes the Data Protection Act 1998.
- All cheques for sponsorship money must be made payable to The Big Issue Foundation and sent in a maximum of 2 weeks after you have recieved them.
- The good reputation of the charity is paramount. You must agree to act lawfully and follow the fundraising guidelines laid out by the organisers of the event.
- You must be at least 18 years of age before 24th July 2014.
- You must not be dependent on alcohol or drugs.
- You must be covered by full travel insurance for health, accident, loss and repatriation during the event. You will need to provide proof of travel insurance 8 weeks before departure or you may forfeit your place on the challenge.
- All those who take part in the London to Paris Cycle Ride do so at their own risk. The charity has arranged transport, accommodation, food, guides etc. with PIE Events, a company which specialises in events of this nature and is fully bonded by the Civil Aviation Authority ATOL No. 2336 - ABTA No. F627X. In making these arrangements, the charity and PIE Events are acting as your agents and are unable to accept liability for any loss or damage, however arising, or for cancellation of the event for any reasons outside their control.
- If you are refused passage and/or entry/exit to or from France, any additional costs incurred are your responsibility.
- If you withdraw from the event in circumstances where recovery of cancellation charges is indemnified under travel insurance, you hereby agree that you will co-operate in the recovery of these charges from the insurers and any sums recovered under the policy will be paid to the charities. If the insurance company does not recognise your claim, you will be responsible for any cancellation charges levied on the charity.
- Itineraries, schedules and accommodation may change and other alterations may occur which are beyond the control of either The Big Issue Foundation or PIE Events.
- You must agree to be bound by the Booking Conditions for the event.
- PIE Events and the Big Issue Foundation may, at their discretion, withdraw places on the London to Paris Bike Ride event if they believe it is in the best interest of the charity to do so.
- You must wear a cycle helmet whilst on the ride and will not be permitted to ride without one.
- For a complete list of terms and conditions, please see below. You can also contact PIE Events directly on 020 8939 8739. Please read all terms and conditions before completing your application.
When you buy an ATOL protected air package or flight from us you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 2336. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. The price of your trip includes the amount of £1 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA.. ATOL protection does not apply to all trips. Please ask us to confirm what protection may apply to your booking.
We are a member of ABTA, membership number F637X . We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at http:www.abta.com.
Your Travel Booking
You must be 18 years old to book with us unless we have given specific consent. Whether you book alone or as a group, we will only deal with the lead booking name in all correspondence, including payments, changes, amendments and cancellations. As you have booked through a charity or are part of a corporate group then we will treat that entity as the lead name and all payment requests will come from them to you and they will pay on your behalf subject to any arrangements they have with you.
If we cancel your booking
We aim to provide your trip as booked. But if, for example, there are not enough people booked on your trip or you do not pay the balance of the trip price on time, we may cancel it. We reserve the right to cancel your trip in any circumstances but if we cancel your trip you can either have a refund of the price of your trip or accept a replacement trip from us of equivalent or closely similar standard and price (if one is available). In either case, we will pay you compensation (unless we cancel your trip because you do not pay us the balance of the trip price or because of one of the events listed in the ‘Important note – events beyond our control’) and we will always refund the difference in price if the replacement trip is of a lower standard and price. We will not cancel your trip less than eight weeks before you go, or such other number of weeks as agreed between us, unless this is the result of non-payment of the balance of the trip price by you or one of the events in the ‘Important note – events beyond our control’.
If we change your booking details
We hope that we will not have to make any change to your trip but, because our trips are planned many months in advance, we sometimes do need to make changes. We reserve the right to do this at any time. We will let you know about any important changes when you book. If you have already booked, we will let you know as soon as we can, if there is time before your departure.
Major changes to your trip
Occasionally, we have to make major changes to the flight or accommodation making up your trip. If we tell you about any of these changes after we have confirmed your trip booking, you may accept the new arrangements offered by us; or accept a replacement trip from us of equivalent or closely similar standard and price, if one is available; or cancel your trip with us and receive a full refund of all monies paid to us. Either way, we will pay you compensation, unless the change is because there are not enough people booked or for reasons beyond our control (see the ‘Important Note - events beyond our control’) and we will always refund the difference in price if the replacement trip is of a lower standard and price.
What happens to trip complaints
We can usually sort out any complaints you may have. Disputes about your trip which we cannot settle can be referred to arbitration under a special scheme administered by IDRS part of the Chartered Institute of Arbitrators. Details and application forms are available from ABTA, 68-71 Newman Street, London, W1T 3AH, www.abta.com. The scheme provides for a simple and cheap method of arbitration based on documents alone. The scheme does not apply to claims over £5,000 per person or £25,000 per booking form. Where a claim includes, in part, a claim for personal injury or illness, a limit of £1,000 per person applies to that part of the claim. The rules of the scheme state that the application for arbitration must be made within nine months of the date of your return from trip. Information regarding complaints may be shared with other tour operators. If you prefer, you can take your complaint to a suitable court.
Our responsibility for your trip
We will arrange for you to receive the services that make up your trip that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. We are responsible for making sure that each part of the trip is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you). If any part of your trip is not provided as described and this spoils your trip, we will pay you appropriate compensation (see the ‘Important note – events beyond our control’). We have taken all reasonable care to make sure that all the services which make up our trips are provided by efficient and reputable businesses which should follow the local and national laws and regulations of the country where they are provided. However, overseas safety standards are generally lower than in the UK, for example few hotels yet meet EC fire safety recommendations even in Europe.
Personal Injury 1
This section covers injury, illness or death while you are using the services that we have arranged for you as part of your trip. We have no direct control over the way our suppliers provide their services but everyone employed or contracted by us or by our suppliers is expected to carry out their duties properly. If they do not and that fault results in your injury, illness or death, we may make a payment to you. We will not make any payment if your injury, illness or death was caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care or if it is due to your own fault. If we do make a payment, it will be similar to one you would receive under English law in an English court except that any payments we make may be limited in accordance with international conventions.
Personal Injury 2
This section covers damages, injury, illness or death which is not connected with the arrangements made by us. If you or someone on your trip booking is injured, falls ill or dies while taking part in an activity which is not part of the trip, or you need to incur unpredictable extra expenses for which we are not liable (see ‘Important note – events beyond our control’) we will try to help if we can.
Paying for your travel arrangements
Please note that although your payment arrangements are made through your chosen charity or your corporate organiser, if you ask us to make any other arrangements for you there may be a charge payable for some accommodation, events or flight bookings or insurance where it is necessary to secure specific facilities with full payment at the time of booking e.g. specific types of airline tickets. Once confirmed, those additional charges paid and insurance premiums will not be refunded in the event of cancellation except in the circumstances specified in Sections 2, 3 or 4 (which means that your arrangements must form part of a trip with us) or as otherwise required by law. If payment for these arrangements is made by credit card a handling fee of 2.0% per transaction is made. No charge is made for payments made by Debit Card or cheque.
If you change your booking
Name change, and or departure details such as date and time changes are not always allowed by airlines and other transport providers whenever they are made. Whilst we will do our best to change the details of the booking, please bear in mind that most airlines and other transport providers treat name and departure detail changes as a cancellation and charge accordingly.
If you cancel your booking
If you want to cancel your booking or part of it, you must advise the lead name on your booking and (if you have booked any arrangements direct with us) us in writing at the address given in section 15 below. To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements, we make a cancellation charge. The below scale of cancellation charges will apply. The size of the charge depends on when we receive your letter but usually where arrangements have been made that required full payment in advance this is because there is a 100% cancellation fee applied by the supplier of the arrangements and therefore no refund can be made. Any refund due will be paid by us to your charity organiser who will hold the refund on trust on your behalf. Any queries or questions regarding the refund procedure should be taken up with your charity organiser.
Period before departure within which written notification received by Tall Stories. Cancellation Charge per person More then 56 prior to departure loss of Deposit and insurance premium 56-43 days prior to departure loss of Deposit and insurance premium and 30% of Price 42-29 days prior to departure loss of Deposit and insurance premium and 45% of Price 28 – 15 days prior to departure loss of Deposit and insurance premium and 60% of Price 14 – 8 days prior to departure loss of Deposit and insurance premium and 80% of Price 7 days or less prior to departure loss of Deposit and insurance premium and 100% of Price
Conduct and Fitness Whilst on the Trip
We reserve the right to refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive or affects other travellers or is threatening or abusive towards our staff or agents in the UK or overseas. If the Captain of your flight or ship or a member of our staff believes that you could be disruptive, they can also refuse to let you proceed with your travel arrangements. If this means you are not allowed to board the flight outbound from the UK, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay.
The conditions of your ticket
When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. You agree that the transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage'. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company. You can ask us to provide you with a copy of any of the conditions applicable to your journey. The air carriers that we used or are likely to use are BMI, Easyjet, British Airways among others and you will be advised of the actual identity of the air carrier when you book with us and if it is not known at that time or subsequently changes we will inform you as soon as possible and no later than at check-in for your flight (or boarding if it is a connecting flight without check-in).
Important note – events beyond our control
Events beyond our control include, without limitation : war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, technical problems with transport including changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events. Under European law air passengers have rights including in certain circumstances the right to cancel their flight and receive reimbursement of the cost of the flight from their airline. Full details of these rights is publicised at EU airports and is also available from airlines. However, you should note that reimbursement of the cost of a flight that forms part of your trip is the responsibility of your airline and will not automatically entitle you to reimbursement of the cost of your trip.
Passport and Visa Information
It is your responsibility to ensure that you have the correct and valid documentation for the travel arrangements. We cannot accept responsibility for any failure to comply with any passport, visa or immigration requirements and you will be responsible for any costs or fines incurred. We advise you to check with your passport office or the consulate in question if you have any queries.
All adults and children of 16 years and over who are British Citizens must travel on a full valid British ten-year passport unless otherwise specified. Clients who are not British Citizens must check with the appropriate consulate for individual visa requirements.
Clients travelling overland to certain European destinations may need to also pass through controls of other countries enroute so this should be allowed for with any passport/visa applications.
If you need to write to us
Please address all correspondence to Tall Stories, King’s Place, 12-42 Wood Street, Kingston-upon-Thames, Surrey, KT1 1SG.
INFORMATION ABOUT YOU
We will update your information whenever we get the opportunity to keep it current, accurate and complete.
Our Use of Your Information
(1) We may disclose your information to our service providers (who could be located outside the UK/EEA) for the purpose of providing you with our services, including your flight, trip or insurance, etc. Only information necessary for this purpose will be disclosed to them. For overseas travel, it may be a mandatory requirement (imposed on airlines, etc. by governments at the point(s) of departure and/or destination) to disclose your information for security and anti-terrorism purposes, or any other purposes which they determine appropriate. Even if not mandatory, we may also exercise our discretion to assist where appropriate.
(2) We may collect and use your information for the purposes set out in our data protection registration with the Office of the Information Commissioner, and disclose the same to our “group companies” (i.e. our holding companies and all group companies of our holding companies, some of whom are outside the UK/EEA) for business purposes. We may also disclose your information to companies who act as “data processors” on our behalf, or to our service providers operating systems or business functions on our behalf, some of whom are outside the UK/EEA. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends , dispute resolution, credit checking and debt collection. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies.
(3) Some of your information may be considered “sensitive personal data” under the Data Protection Act 1998. (For example, information relating to health or religion.) We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. By booking your trip with us you also agree for your insurers, their agents and medical staff to disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in the group you are travelling with. For example, if your illness at resort is infectious we may need to make special arrangements for you and also ensure that you do not return with the group immediately.
(1) You have the rights to ask in writing by completing our Data Subject Access Request Form for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.
(2) You have the right to ask in writing not to receive direct marketing material about our products and services.
Our registered address is at TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, RH10 9QL. Please address your correspondence to the Group Company Secretary.
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in and around our premises; and (3) customer activities on our website. All recordings are and shall remain our sole property.
We have taken all reasonable steps to have in place appropriate security measures to protect your information.
CHANGES TO THIS POLICY
Any changes to this Policy will be either posted on our website, brochure and/or made available on request. We will strive to ensure our practices comply with the most current available version of this Policy