Service Outcomes 2014

All of our vendors work towards clear goals that we call outcomes - which are formalised and tracked through an individual action plan and outcome star assessment – designed to push back against social and financial exclusion. 

176 instances of vendors receiving financial management support were recorded, including individual budgeting plans, debt advice and support, and legal advice. Vendors also accessed our in-house Vendor Saving Scheme (VSS). This support is vital as vendors embark on running a magazine sales micro business.

35 bank, credit union, and post office accounts were opened. While the VSS allows vendors with no access to a mainstream account to save, it is limited to £100 per vendor. To benefit from the full range of services, such as a direct debit facility and third-party paying in, we support vendors to open accounts by providing references, as well as assisting with forms and documentation gathering.

41 occasions of vendors being supported to successfully apply for official ID were recorded. A lack of ID can be a huge barrier to everyday necessities such as a bank account, accommodation and receiving benefits, including housing support. The most common forms of ID required are a birth certificate and/or passport. We support vendors to gather all necessary documentation and contribute towards the fee through the Vendor Support Fund.

225 is the number of instances we recorded vendors accessing medical treatment. People who are homeless are routinely excluded from mainstream healthcare provision, yet their health often needs urgent attention. We counteract this by working in partnership with local services to provide services in-house, including blood borne virus clinics, flu vaccinations, podiatry, and harm reduction services, as well as linking vendors with external practises and clinics.

75 separate occasions of vendors reaching their goal of engaging with addiction treatment were recorded. This is a vital goal for vendors struggling with drug and alcohol misuse issues as it can prevent them from moving forward in their lives and reducing the impact on society and local communities. We support vendors to reach this goal by readying them for the referral, making the referral, and supporting them to stay engaged.

120 instances of direct referrals leading to vendors being re-housed in temporary or permanent accommodation were recorded. This includes hostel, local authority, housing association, and private accommodation. 

146 is the number of instances vendors were successfully supported to access employment and volunteering opportunities. This does not include their micro-business of selling The Big Issue, but rather the opportunities which opened up as a result of gaining transferrable sales and customer service skills.

57 separate occasions of vendors being supported to successfully engage with education and training opportunities - to add to their skill set and increase opportunities for further employment - were recorded. For example, some of our vendors have completed NVQS in customer services while selling The Big Issue.

286 personal aspirations, such as saving for a train ticket to reconnect with family, buying equipment for a college course, and starting a new hobby were achieved. Supporting vendors to identify and work towards positive aspirations is one of our most important transformational tools as it provides a clear goal which requires effort and consistent good sales to achieve.

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