Our supporter promise to you

Our Supporter Promise

  • We will always respect your privacy.  We will only communicate with you in the way you ask us to. You can change your mind at any time.
  • We will always protect your data. Your data is safe with us. We will never sell your details or swap them with any other organisation; and we will always collect and use your data in accordance with Data protection laws.
  • We will be always be honest and open with you. If we face challenges or make a mistake we will let you know; we are always learning.
  • We are accountable and responsible. We abide by the rules of the Fundraising Regulator and are honest, respectful and accountable to our supporters and beneficiaries.
  • We will share stories of how your support is helping to create hope and transform lives for the better.
  • We have a supporter Care team who are dedicated to you. We always love to hear from you and appreciate all comments and feedback. You help shape our work. Contact us on 0207 526 2458 or email foundation@bigissue.com.